iQueue for
Infusion Centers
iQueue uses predictive analytics, level-loading principles, optimization algorithms, and discrete event simulation to build optimized scheduling templates tailored for each infusion center.
Benefits
Reduced Wait Times
Improved Patient Access
Improved Asset Utilization
Why iQueue for Infusion Centers?
iQueue for Infusion Centers looks at daily appointment patterns, chair utilization, and staff availability to suggest appointment slots that reduce patient wait times, level-load the daily schedule for nurses and chairs, and ensures utilization ramps up smoothly, stays steady for most of the day, and ramps down smoothly at the end of the day. Daily management tools help keep staff productively deployed while minimizing overtime or big swings in the workload from hour to hour.
Who Uses iQueue for Infusion Centers
- 170+ academic, community, and for-profit institutions
- Five of the top 10 cancer centers as ranked by US News and World Report (including #1 and #2)
- 33 National Comprehensive Cancer Network institutions
- 21 National Cancer Institute member institutions
Infusion Scheduling is Challenging
Current scheduling methods and lack of predictive visibility lead to long patient wait times, insufficient patient access and chair utilization, avoidable overtime hours, and unhappy nurses.
Meet iQueue for Infusion Centers
iQueue for Infusion Centers combines lean methodologies with sophisticated algorithms to create optimized scheduling templates that continuously maximize patient flow and chair usage. This results in increased patient access, decreased wait times, and happier nurses.
Schedule smarter through optimized templates
Set yourself up for a smooth flow with templates engineered to minimize delays by level-loading the day. Your resources are fully utilized, patients spend less time in the waiting room, and staff time is balanced.
Plan ahead to avoid
future bottlenecks
Easy-to-understand projections of scheduled and predicted volume alert you if future days’ scheduled utilization exceeds the resources you’ve scheduled. The Schedule Shifter suggests ways to restructure a future day’s schedule to improve the experience for patients and staff.
Manage the day before it unfolds
Foresee bottlenecks, steer add-ons, and anticipate no shows. A daily Huddle Report provides a start-of-the-day view of expected chair utilization, template compliance , and over- and under-booking estimations. The Huddle Calendar shows four weeks’ worth of daily huddles in one view to make it easy to level-load patients across units or days and helps identify problems before they occur. Center leaders receive a Daily Digest summary via email every morning that identifies patterns and trends in the previous days’ chair utilization; patient volumes; add-on and no-shows; patient arrivals and wait times; cycle times; and compares the day’s booking compliance with the scheduling template provided for that day.
Keep your nurses busy … but not too busy
The Nurse Allocation report previews the day’s nurse resource availability by time and treatment length, and makes it easy to reliably realign resources in response to patient peak times, overcome unavoidable delays, and accommodate add-ons.
iQueue Works with Any EHR
and more
“Before we implemented iQueue for Infusion Centers, our nurses were burnt out. They rarely had time for breaks – let alone lunch – and were concerned about patient safety in the daily chaos. Now, nurses not only get their well-deserved breaks, but feel more comfortable and confident in an environment that lacks the 'feast or famine' conditions to which they had become accustomed.”
Jamie Bachman Executive Director, Oncology Services, UCHealth
“We were very pleased with how fast we were able to implement iQueue for Infusion Centers and see a difference. We see lots of happier patients because things are happening on-time.”
Karen Craver Clinical Practice Administrator, Wake Forest Baptist Health
“We took two years of historical data and pumped that into the analytic engine as well as operating constraints, how many infusion chairs are available, the hours when the chairs are open and the staff that's available and that's translated into mathematical equations into iQueue and out comes a production schedule.”
Sridhar Seshadri Vice President, Cancer Services
Stanford Health Care
