The iQueue product suite
iQueue is our award-winning, best-in-class SaaS product suite for healthcare capacity management. Our smart, cloud-based products are powered by sophisticated AI and machine learning to drive enhanced patient outcomes and improved operations – anytime, anywhere.
Transformation is no longer a luxury
Historically, healthcare organizations have relied on manual and outdated workflows to schedule appointments and surgical procedures or manage patient flow.
The problem? These methods are time-consuming and often only react to problems, rather than proactively solving them. This leads to added stress for staff and providers, increased wait times and delays for patients, and poor experiences for all. Meanwhile, expensive assets like operating rooms sit idle during prime hours, and care delivery, as well as the related revenue, is reduced overall.
The Magic Equation
Our formula for transformation
We approach transformation with a simple equation. It all begins with AI and machine learning to squeeze the most from your assets. Next, AI and machine learning must be based on clean, reliable data otherwise predictive analytics will be inaccurate. If we stopped at predictions, then manual work would still be necessary every single day — so we add automation. Our solutions seamlessly fit into the workflows of hospital leaders, clinicians, and staff, removing manual and burdensome work. Finally, to ensure that users are comfortable using our solutions and getting the most out of them, our “Transformation as a Service” offering provides each customer with a dedicated team for the duration of our relationship. This team of world class experts includes process improvement consultants, clinical leaders, and data scientists who are laser-focused on helping customers drive change management, establish systemwide governance, and ensure ongoing success.
When you add it all up, these three magic ingredients result in transformational outcomes, like adding 2-4 more cases/OR/month, and 6+ new patients/bed and $20k/infusion chair annually.
Best-in-class products, built for impact
Our iQueue products help hospitals, health systems, and infusion centers tackle their most urgent challenges, including staff shortages, rapidly rising patient demands, and poor utilization.
Operating roomsInfusion CentersInpatient FlowGenerative AI
Improve OR access to grow market share
Free up capacity during prime time hours and establish a credible, surgeon-centric, and transparent system to improve open time and surgical block utilization.
- EARN $100K/OR ANNUALLY
- REALIZE a mean 6% INCREASE IN case VOLUME
Operate smarter to reduce patient wait times and nurse burnout
Optimize infusion scheduling, level-load patient flow, and improve experience for patients and staff alike.
- EARN $20K/chair ANNUALLY
- REALIZE 50% reduced wait times
Dynamically manage capacity and align workforce to meet patient demand
Predict patient surges, pinpoint barriers, and prioritize discharges so care teams can proactively and effectively manage bed availability, patient throughout, and staffing need.
- earn $10K/bed/year in additional income
- 2% Increase in patient admissions
Replace mundane, repetitive tasks with human-like conversations and actionable insights
Make proactive, data-driven decisions for patient flow, scheduling, command center, block management, staffing, and other capacity management use cases across both inpatient and outpatient settings.
- Improve EBITDA by 2-3%
- Reduce staff burnout and fatigue
The math behind the magic
When patients don’t wait weeks for a chemotherapy appointment and nurses don’t work overtime and surgeons don’t worry about block time, it can feel like magic. In reality, it’s math.
Matching supply with demand is an incredibly complex problem that requires sophisticated math to solve.
Healthcare, like airlines or package delivery companies, has a demand pattern that is very difficult to predict and a constrained set of specialized assets that is difficult to reposition. Therefore, accurately predicting patient demand with enough lead time to adequately match the supply, including staff, rooms, and equipment, is both extremely challenging and critical to achieve.
In addition, any encounter that a patient has with a health system involves a series of independent services such as a clinician visit, labwork, the actual procedure, and any inpatient stay that may be required.
Synchronizing a series of independent services involves an understanding of esoteric fields such as network optimization and directed acyclic graph theory; this is absent from a hospital’s typical construction of the patient itinerary across the set of clinical services that make up a patient encounter.
Related resources
Infusion Centers
Miami Cancer Institute Achieved $10.9M ROI by Optimizing Infusion Center Operations
View resource
Inpatient Flow
Leading Indianapolis Health System Optimizes Patient Flow and Reduces ED Boarding Through Departure Lounge Enhancement
View resource
Inpatient Flow
Baptist Health Arkansas Increases Patient Transfers by 23%
View resource
Infusion Centers
Rush University Medical Center Expands Capacity to Achieve 26% Increase in Daily Completed Appointments
View resource
Infusion Centers
AI Scheduling and Port Draw Fast Track Boost Appointment Volume by 44% and Nurse Productivity by 46%
View resource
Operating Rooms
Lee Health Streamlines Scheduling and Reduces Workforce Expense by 30%
View resource
Operating Rooms
How OHSU Alleviated Staffing Challenges in the OR
View resource
Operating Rooms
Cone Health Streamlines Surgical Coordination and Boosts Efficiency
View resource
Inpatient Flow
Springhill Medical Center Transforms Patient Flow with AI-Powered Innovation
View resource
Infusion Centers
Mays Cancer Center Decreased Average Chair Wait Times by 33%
View resource
View all resources